Refund policy

Return & Refund Policy

We hope you love your Brutal Objects purchase. If not, you have 14 days from the date of delivery to request a return.

Eligibility for Returns

To qualify for a return, your item must be:

  • In its original condition: unused, unworn, and with all original tags

  • In its original packaging

  • Accompanied by a receipt or proof of purchase

We reserve the right to refuse returns that do not meet these conditions.

How to Start a Return

Email us at info@brutal.la to initiate your return. Please do not send items back without contacting us first—unauthorized returns will not be accepted.

Once your return is approved, we’ll provide instructions and the return address:

Brutal Objects
418 Bamboo Ln, STE C
Los Angeles, CA 90012

Return Shipping Costs

Return shipping costs are the responsibility of the buyer. You may use your preferred shipping method, or request a return shipping label from us (the cost of which will be deducted from your refund).

Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, contact us immediately at info@brutal.la with photos of the issue. We’ll work to resolve it as quickly as possible.

Non-Returnable Items

The following items are not eligible for return:

  • Custom or made-to-order products

  • Personal care items (e.g. skincare, fragrance)

  • Hazardous materials, flammable liquids or gases

  • Perishables (e.g. food, plants, flowers)

  • Sale items or gift cards

Please reach out if you’re unsure whether your item is eligible.

Exchanges

Need something different? The quickest way is to return your original item and place a new order once your return is accepted.

European Union Customers

If your order was shipped to the European Union, you have the right to cancel or return your purchase within 14 days for any reason. Items must be returned in original, unused condition with tags and packaging, along with proof of purchase.

Refunds

Once we receive and inspect your return, we’ll notify you if it’s approved. If so, your refund will be processed back to your original payment method within 10 business days.

Please note that your bank or credit card provider may take additional time to post the refund.

If it’s been more than 15 business days since your refund was approved and you haven’t received it, email us at info@brutal.la.